Booking and Purchase Policy

The facilities provided by Escape Bathhouse Pty Ltd (hereinafter referred to as 'Escape Bathhouse') are intended for personal recreation, relaxation, and wellness purposes only. No information provided during your visit, on our website, or through any physical or digital communications from Escape Bathhouse is intended to substitute for medical advice, nor does it involve the diagnosis, prognosis, or prescription of remedies for the treatment or prevention of any disease or ailment. If you have concerns regarding the use of our facilities, have a medical condition, or are taking any prescription medications, it is essential that you consult your general practitioner or physician before making a booking.

Pregnancy Guidelines

During pregnancy, it is important not to raise your core body temperature above recommended levels. Hot spas, saunas, steam rooms, and ice baths are not suitable for use if you are pregnant, as these facilities cause an increase to core body temperature or, in the case of cold temperatures, can cause the uterus to contract.

Our relaxation areas, pregnancy massage treatments, and wellness bar are all facilities that can be used during pregnancy.

Age Requirements

Escape Bathhouse cannot accommodate anyone under 18 years of age due to insurance requirements and to maintain quiet enjoyment for all guests.

Respectful Conduct

We ask that you are respectful of other guests who share the bathhouse facilities and our staff members. If at any time we determine that other guests, staff on-site, equipment, or the space is not being respected, our staff members reserve the right to ask you to leave without refund of your reservation fee.

Dress Code

Our dress code requires appropriate swimwear that would be suitable at public pool or bathing facilities to be worn at all times in bathing areas, unless specified otherwise. Proper swimwear must be worn (usual clothing like cotton t-shirts or shorts cannot be worn in place of swimwear). Nudity is not permitted.

Bathhouse Etiquette

The following are NOT permitted:

Using phones or cameras in a manner that captures images or recordings of other guests. Mobile phones may be used on silent for personal photography only, provided no other guests are visible in images or recordings.

Engaging in any hazardous, dangerous, sexual, or indecent behavior as deemed by staff or a representative of Escape Bathhouse.

Damaging any facilities, equipment, furniture, or other property within the bathhouse.

Having in possession or being under the influence of any illicit substances prohibited by law.

Consuming or being under the influence of alcohol. Escape Bathhouse does not serve alcohol and it is not permitted on the premises.

Refusal to comply with instructions from staff or a representative of Escape Bathhouse.

Group Bookings

If you are making a booking for a group, it is your responsibility to inform all participants about these Terms and Conditions, promote safe bathing practices, and provide them with relevant information including what to bring.

Code of Conduct

By booking with Escape Bathhouse, you agree to respect all bodies and the people in them. We have a zero-tolerance policy when it comes to discrimination. We are an inclusive space that respects all bodies, shapes, sizes, colors, and abilities. Any discrimination, verbal or physical, or any sexual behaviour will result in immediate removal and permanent ban.

Indemnity

You agree to indemnify and keep indemnified Escape Bathhouse from and against any and all actions, claims, demands, losses, damages, taxes, liabilities, costs, and/or expenses that may be incurred by, or sustained by, Escape Bathhouse arising out of, or in connection with, your access to and use of our premises, facilities, our website, and any breaches of these Terms & Conditions committed by you.


Acknowledgment & Agreement

By completing your booking, you acknowledge and agree that:

You have read and agree to the terms and conditions above

You acknowledge and accept the risks inherent in the use of the facilities. You understand that if you have any medical concerns, it is advisable that you seek medical advice prior to using any facilities

You will be respectful to other guests, bathhouse staff, and the equipment and space around you


Gift Cards:

  1. What these terms cover:  These Terms & Conditions govern purchase, delivery and redemption of Escape Bathhouse gift vouchers (including e-gift cards). By buying or using a voucher you agree to these terms.
  2. Expiry & validity (Australia-wide rule):  Vouchers are valid for 36 months (3 years) from purchase unless a longer period is stated. The expiry date appears on the voucher or purchase email.   Promotional/complimentary vouchers given free as part of a promotion, loyalty or employee reward may have different conditions/shorter validity as permitted by law. The specific promo terms apply and will be clearly stated at issue. 
  3. What you can use it for: Redeemable for Escape Bathhouse services, treatments and entry passes at our Chatswood venue (products/services may change over time). Dollar value, not a booking. Vouchers apply up to their remaining balance; if prices rise or you upgrade, you pay the difference at checkout. Not redeemable to purchase other gift cards.  Not exchangeable for cash or refunds.
  4. Transferability: Vouchers are transferable (you may gift them), but cannot be resold without our written consent. We may require the original order email/ID at redemption to prevent fraud.
  5. Age, health & house rules 18+ venue. Voucher users must be 18 years or older.  All visits are subject to venue capacity, our etiquette and health & safety guidelines (e.g., heat/cold exposure). If you have health conditions or are pregnant, seek medical advice before using thermal facilities. We may refuse or modify services if unsafe and will apply the voucher to a suitable alternative where available.
  6. Booking, cancellations & no-shows.  Bookings essential and subject to availability. Peak/blackout periods may apply.  Our standard cancellation policy applies to voucher bookings:
    Bathhouse sessions: cancel or reschedule ≥24 hours before start time.
    Treatments: cancel or reschedule ≥48 hours before start time.
    Late cancellation or no-show may result in forfeiture of the applicable portion of the voucher (we’ll deduct the booked service value or mark it redeemed).
    If we cancel due to maintenance, events or operational issues, we’ll rebook you or extend the voucher for the affected period.
  7. Public holiday/weekend surcharges & payment surcharges. Standard service surcharges (e.g., public holiday surcharge) may apply at time of redemption and are payable separately; they do not reduce voucher value. Any card payment surcharge applied when purchasing a voucher will not exceed our reasonable cost of acceptance under ACCC rules. 
  8. Partial redemptions & balance: You can use a voucher across multiple transactions until the balance reaches $0 or the voucher expires.To check your balance, contact our team with the voucher code and purchase email or visit our website.
  9. Delivery, loss & fraud: E-vouchers are delivered to the email provided at checkout. You’re responsible for providing the correct recipient email and checking spam/junk filters.  Treat vouchers like cash. Lost, stolen or deleted vouchers won’t be replaced or refunded if they’ve been used or transferred. If unused, we may (at our discretion) reissue after verifying identity and voiding the original code.  We may suspend or cancel a voucher and/or request alternative payment if we reasonably suspect fraud, unlawful conduct or breach of these terms.
  10. Service changes & discontinuation. If a specific service is discontinued, we’ll honour the remaining dollar value toward other services/products.
  11. Technical issues  If a system/printing/email error occurs, our records determine voucher validity and balance. We may correct errors and reissue where appropriate.
  12. Privacy. We handle personal information per our Privacy Policy. Purchasing or redeeming a voucher constitutes consent to processing for order fulfilment and customer support.
  13. Consumer guarantees. Nothing in these terms excludes your statutory rights under the Australian Consumer Law. If there’s a problem with a product or service purchased with a voucher, your ACL rights apply. 
  14. Governing law:  These terms are governed by the laws of New South Wales, Australia, and disputes are subject to the courts of NSW.